General rental terms

General terms of the vehicle rental agreement

Appendix No. 4 to the Vehicle Rental Agreement (without crew)

(Approved by Order of the Director of LLC "URAL CAR RENTAL" No. 21-1 of 21.03.2025)

These General Terms of the vehicle rental agreement (the "General Terms") constitute a public offer from Limited Liability Company "URAL CAR RENTAL" (INN/KPP 2540160475 / 254301001; OGRN 1102540001431) (the "Lessor") to Renters.

Terms and definitions

Lessor — LLC "URAL CAR RENTAL", OGRN 1102540001431, INN/KPP 2540160475 / 254301001, address: Primorsky Krai, Vladivostok, Snegovaya St. 34, office 206, including all branches and separate subdivisions. The rental agreement is concluded on behalf of the specific branch/subdivision of the Lessor.

Renter — a natural person who meets the requirements of these General Terms and the Rental Agreement and has unconditionally accepted the General Terms.

Vehicle — a passenger motor vehicle provided to the Renter under the terms of the Agreement and the General Terms.

Rental fee — the fee for providing the vehicle for rent in accordance with the Tariffs published on the Website.

Website — the Lessor's website corresponding to the rental region. All conditions, tariffs and offers apply to Agreements concluded through that Website.

Deposit — a security payment covering fines, debts, vehicle damage or additional services. The amount depends on the tariff.

1. Scope and subject of the General Terms

These General Terms govern the relationship between the Lessor and the Renter during performance of the rental agreement (without crew). The General Terms form an integral part of the Agreement.

The Lessor undertakes to provide the Renter, for a fee, with the vehicle for temporary possession and use without driving services. The vehicle is provided for non-commercial use.

2. Term of the Rental Agreement

The Agreement takes effect upon signing and is valid until full performance of the obligations. The Renter may extend the rental period with the Lessor's consent.

Hand-over and return of the vehicle are recorded by a Hand-over Statement. Upon completion of the rental, a separate service act is not issued — the service is considered rendered on the basis of the Hand-over Statement and payment documents.

3. Hand-over and return of the vehicle

The parties draw up a Hand-over Statement listing registration data, equipment, technical condition, fuel level and odometer reading. The inspection is documented with photos/video. Absence of such materials deprives the Renter of the right to contest disputed issues.

The vehicle is handed over and returned clean with a full tank. Violations are charged: car wash and top-up according to the price list (RUB 100 per fuel unit).

4. Payments and settlements

The rental fee accrues from the moment the Hand-over Statement is signed. Payment is due regardless of actual use of the vehicle.

The rental fee is a fixed amount per 24-hour rental day according to the price list. It is paid for the entire rental period no later than the time of receiving the vehicle.

If the rental period is exceeded, the Renter pays:

  • half the daily rate — if the excess is up to 3 hours;
  • the full daily rate — if the excess is more than 3 hours;
  • a penalty for late return of the vehicle.

If the Renter initiates early termination, a penalty equal to 1 day of rent is charged.

The security deposit is paid in a single amount and refunded within 20 business days (cash) or 30 calendar days (card) after the vehicle is returned.

5. Rights and obligations of the parties

The Lessor is obliged to:

  • provide the vehicle in a condition consistent with the Agreement, together with all documents and the OSAGO (compulsory insurance) policy;
  • at the Renter's request, issue a power of attorney to a third party who meets the requirements;
  • replace the vehicle with a similar one in case of a malfunction caused by the Lessor;
  • perform necessary repairs and scheduled maintenance of the vehicle;
  • provide consulting support to the Renter.

The Renter is obliged to:

  • use the vehicle strictly as intended, obey the traffic rules, and not drive while intoxicated;
  • not smoke inside, not carry animals without a carrier, not place advertising;
  • not sub-delegate driving to third parties without a power of attorney;
  • operate the vehicle only on paved public roads;
  • use the vehicle within the regions specified in the Agreement. Driving outside the region without approval — fine RUB 50,000. Driving outside the Russian Federation — fine RUB 200,000;
  • use the fuel specified in the Hand-over Statement;
  • bear the costs of fuel, car wash, tyre service, parking and toll roads;
  • pay traffic-police fines for traffic-rule violations, including camera-recorded fines;
  • present the vehicle for scheduled maintenance after 30 days or 5,000 km from the start of the rental;
  • in case of an accident — call the traffic police, notify the Lessor, and provide original documents within 3 business days. Self-filing (Europrotokol) is prohibited.

6. Liability of the parties

The Lessor is responsible for the sound technical condition of the vehicle at the moment of hand-over.

The Renter is responsible for the safekeeping of the vehicle throughout the rental term.

Financial liability of the Renter:

  • if the damage does not exceed the deductible, the Renter reimburses the amount of damage;
  • if the damage exceeds the deductible, the Renter pays the amount of the deductible.

The Renter reimburses the damage in full, regardless of fault, if the Renter:

  • failed to provide documents within 3 business days;
  • damaged the cabin, suspension, windows, wheels or tyres;
  • caused a malfunction by not presenting the vehicle for maintenance;
  • replaced components or parts without authorisation;
  • the loss/damage of the vehicle occurred outside the Russian Federation;
  • caused the vehicle to fall through the ice;
  • left the scene of the accident;
  • drove while intoxicated or refused a medical examination;
  • used the vehicle off public roads;
  • handed over driving to a person without a power of attorney.

Damage must be paid within 15 calendar days. Late payment — penalty 1% per day.

7. Amendment and termination of the Agreement

The Lessor may terminate the Agreement unilaterally if the Renter commits breaches, giving 3 hours' notice. The Renter may terminate the Agreement with 24 hours' notice.

Following termination, the Lessor has the right to seize the vehicle, including by force.

8. Additional services

The Renter may use additional services by paying according to the price list:

  • Standard risk coverage — 50% reduction of the deductible.
  • Extended risk coverage — waiver of the deductible (except for gross violations).
  • Extended roadside assistance — towing, tyre change, jump-start, lock-out help.
  • Reduced risk for glass, tyres and wheels.
  • Vehicle delivery to the Renter's address.
  • One-way rental — returning the vehicle at a different location.
  • Return outside business hours.
  • Top-up — option to return the vehicle with a partially filled tank.
  • Additional driver.
  • Car wash.
  • Travel outside the region / Russian Federation — by separate agreement.
  • Mileage cap at 100 km/day — 5% discount.
  • Long-term rental (from 1 month) — discount, 3,000 km/month limit.
  • Young driver — relaxed experience requirements.

9. Force majeure

The parties are released from liability for non-performance caused by force majeure (fire, flood, earthquake, military action).

10. Booking cancellation

Cancellation penalties:

  • 48 hours before rental start — 15% of the paid amount;
  • 12 hours — 50%;
  • less than 12 hours — 100%.

11. Final provisions

In matters not regulated by the Agreement, the parties are governed by the laws of the Russian Federation.

Disputes are resolved by the Arbitration Court of Krasnodar Krai or by the court of general jurisdiction of the Adler district of Sochi.

To conclude the Agreement, the Renter must be present in person with original documents: passport and driving licence.

Published: 11.04.2025